Saturday, November 6, 2010

113 of 365 of What it is Like to Run a Resort

Friday, November 5, 2010

We are in Seattle now and today we went downtown. I wanted to see Pioneer Square and that's what we did. I'm so spoiled.

But I promised old stories on the days I'm not at the resort. So here's one for you and I hope you enjoy it.

We had some friends come up to the resort in their large RV. We aren't supposed to have any RV's in our resort area per the restrictions of the condo association. So we were a little worried when they pulled up.

The husband, lets call him Anton, to protect his identity, has a disability so he needed the RV for its air conditioning. His disability is at such a high level that he can only use a couple fingers to move his automated chair, and he cannot sweat. So if he cannot sweat, he needs air conditioning.

His wife, lets call her Angie, to protect her identity, wanted to go kayaking with our group. So she took a few of their children along on the trip. She is a little on the heavy side and has a bad knee so we told her that she might need to get out of the kayak on the river and "Are you sure you want to go?". The river was low that year. She swore she would be okay and off we went.

When the river got low and she had to get out, she started yelling at her kids to help her. She yelled very loudly and it shocked John a little. He thought she was in severe pain or something. After he ascertained that she was okay and that she was just a little stressed that her kids weren't helping her fast enough, they all got out. They moved the kayaks over the rocks and shallow area, and continued their trip.

Much later after all of the group was back and the rest of the week went well, it was time to leave. We could hear her yelling very loudly again and so we sort of ignored it for awhile. This was a Saturday, or our change over day where we are extremely busy. So John and I were extremely shocked to hear the huge bell being rung outside of the resort entrance.

The bell that is by the lodge entrance is used only for emergencies, if someone caught a huge fish, or for Monday night pot lucks. So when we heard it ringing, we ran over, or I should say that I ran over and John walked as fast as he could.

Angie was at the entrance screaming at me to hurry and waving her arms in the air. At intervals she was also screaming at one of her daughters for how "stupid" she had been. So here's what happened.

Their RV had been parked behind one of our cabins. They had put cement blocks behind and in front of the wheels of the RV to keep it from moving. The daughter was in charge of moving those blocks out of the way. Apparently she forgot one and when they started pulling the RV, it rolled over a cement block and landed on it. The impact punctured a hole in the RV's septic tank and their septic proceeded to empty itself in our resort.

As they continued to drive away, the septic continued to empty up our driveway. Do I need to describe this to you? I don't think so. You can imagine what it looked like and what it smelled like I think without me getting into it.

Now I saw what she had been panicking about. I told her to just take the RV out of here quickly and get into town. I refered her to Mercer Rentals for them to fix it and off they went. I stood there with John as we shook our heads. This wasn't going to be easy.

Luckily most of the stuff emptied onto a gravel driveway. We asked our neighbor to come with his front end loader and he took a huge scoop of it and dumped it way back in our woods, away from all water or possible water sources. He then dumped some sand over it and the majority of it was taken care of.

John and I got 5 gallon buckets and emptied water onto the stream of smell going up the driveway. The water washed away the stench and fertilized the grass it ran into. We were finished fairly quickly and the next customers to arrive didn't smell anything but fresh air. Phew!

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